All Systems Operational

Uptime over the past 90 days. View historical uptime.
Darwin Client & Care App ? Operational
90 days ago
100.0 % uptime
Today
DarwinCX Worldwide Deployments Operational
90 days ago
100.0 % uptime
Today
DarwinCX UK ? Operational
90 days ago
100.0 % uptime
Today
DarwinCX DE Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
100.0 % uptime
Today
DCXBackend ? Operational
90 days ago
100.0 % uptime
Today
Shop Operational
90 days ago
99.91 % uptime
Today
DCX Shopsite - Courage.CX Operational
90 days ago
99.91 % uptime
Today
Partner API Operational
90 days ago
99.97 % uptime
Today
Partner API - subscription/lookup - 01 ? Operational
90 days ago
99.99 % uptime
Today
Partner API - subscription/lookup - 02 ? Operational
90 days ago
100.0 % uptime
Today
Partner API - subscription/lookup - 03 ? Operational
90 days ago
99.82 % uptime
Today
Partner API - subscription/lookup - 04 ? Operational
90 days ago
100.0 % uptime
Today
Partner API - subscription/lookup - 05 ? Operational
90 days ago
99.98 % uptime
Today
Partner API - subscription/lookup - 06 ? Operational
90 days ago
99.99 % uptime
Today
Partner API - subscription/lookup - 07 ? Operational
90 days ago
100.0 % uptime
Today
Partner API - subscription/lookup - 08 ? Operational
90 days ago
99.98 % uptime
Today
Partner API - subscription/lookup - 09 ? Operational
90 days ago
99.99 % uptime
Today
Partner API - subscription/lookup - 10 ? Operational
90 days ago
99.99 % uptime
Today
Partner API - subscription/lookup - 11 ? Operational
90 days ago
99.99 % uptime
Today
Client API Operational
90 days ago
99.98 % uptime
Today
Client API - 2900 Operational
90 days ago
99.98 % uptime
Today
Customer Self Service Operational
90 days ago
100.0 % uptime
Today
Customer Portals - Main ? Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
100.0 % uptime
Today
Data Transfer via FiveTran ? Operational
90 days ago
100.0 % uptime
Today
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
AWS Operational
AWS cloudfront Operational
AWS rds-us-east-2 Operational
AWS rds-us-east-1 ? Operational
AWS rds-ca-central-1 Operational
Cloudinary Media Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS outage affecting some Darwin services
Postmortem - Read details
Oct 21, 14:30 UTC
Resolved - all AWS services returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue to have a backlog of messages that they will finish processing over the next few hours.
Oct 21, 03:20 UTC
Update - We are experiencing delays in reporting and some scheduled jobs due to the AWS outage.

Latest update from AWS: Service recovery across all AWS services continues to improve. We continue to reduce throttles for new EC2 Instance launches in the US-EAST-1 Region that were put in place to help mitigate impact. Lambda invocation errors have fully recovered and function errors continue to improve. We have scaled up the rate of polling SQS queues via Lambda Event Source Mappings to pre-event levels.
Oct 20, 21:22 UTC
Update - We are experiencing delays in reporting and some scheduled jobs due to the AWS outage.

Latest update from AWS: We have taken additional mitigation steps to aid the recovery of the underlying internal subsystem responsible for monitoring the health of our network load balancers and are now seeing connectivity and API recovery for AWS services. We have also identified and are applying next steps to mitigate throttling of new EC2 instance launches.
Oct 20, 18:34 UTC
Update - We are experiencing delays in reporting and some scheduled jobs due to the AWS outage.

Latest update from AWS: We have narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations.
Oct 20, 16:06 UTC
Update - We are experiencing delays in reporting and some scheduled jobs due to the AWS outage
Oct 20, 15:56 UTC
Update - Latest updates from AWS: We have confirmed multiple AWS services experienced network connectivity issues in the US-EAST-1 Region. We are seeing early signs of recovery for the connectivity issues and are continuing to investigate the root cause.
We can confirm significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. We are investigating and will provide further update in 30 minutes or soon if we have additional information.
Oct 20, 15:22 UTC
Identified - Latest update from AWS: We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.
Oct 20, 14:08 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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