Monitoring - The issue affecting services has been resolved and service has been restored.
We are monitoring the platform to ensure continued stability before closing this incident.
Oct 26, 2026 - 18:57 UTC
We are monitoring the platform to ensure continued stability before closing this incident.
Oct 26, 2026 - 18:57 UTC
Investigating - We’re aware of a problem affecting service and our engineers are actively working to restore full access.
Impact remains ongoing at this time; we will share additional information as it becomes available.
Oct 26, 2026 - 18:16 UTC
Impact remains ongoing at this time; we will share additional information as it becomes available.
Oct 26, 2026 - 18:16 UTC
Darwin Client & Care App
Operational
DarwinCX Worldwide Deployments
Operational
DarwinCX UK
Operational
DarwinCX DE
Operational
Core
Operational
DCXBackend
Operational
Shop
Operational
DCX Shopsite - Courage.CX
Operational
Partner API
Major Outage
Partner API - subscription/lookup - 01
Operational
Partner API - subscription/lookup - 02
Operational
Partner API - subscription/lookup - 03
Operational
Partner API - subscription/lookup - 04
Operational
Partner API - subscription/lookup - 05
Operational
Partner API - subscription/lookup - 07
Operational
Partner API - subscription/lookup - 08
Operational
Partner API - subscription/lookup - 09
Operational
Partner API - subscription/lookup - 10
Operational
Partner API - subscription/lookup - 11
Major Outage
Client API
Operational
Client API - 2900
Operational
Customer Self Service
Operational
Customer Portals - Main
Operational
Data Services
Operational
Data Transfer via FiveTran
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
AWS
Operational
AWS cloudfront
Operational
AWS rds-us-east-2
Operational
AWS rds-us-east-1
Operational
AWS rds-ca-central-1
Operational
Cloudinary Media Delivery
Operational
Atlas
Operational
DCXAdmin
Operational
dcx-dbadmin
Operational
darwinadmin
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.